Principles for Handling of Complaints and Contacting the Complaints Officer

For complaints, please contact the Complaints Officer(available at v.enzi@fameinvestments.at).

FAME Investments AG adheres to the following principles when handling complaints:

Prompt processing: FAME Investments AG takes all customer complaints very seriously and processes incoming complaints without delay.

Clear Communication: The results of the complaint analysis and FAME Investments AG’s response are communicated in plain language. This information also includes details on possible alternatives in individual cases, including the option to refer the complaint to an alternative dispute resolution body or to file a civil lawsuit.

Internal Review: The handling of complaints within FAME Investments AG is subject to processing and ongoing monitoring by the Compliance function. Each complaint will be reported to the management board. This ensures that all risks and issues related to the complaint are identified and resolved.